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FAQs
FREQUENTLY ASKED QUESTIONS
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Can I put down a deposit to secure my spot at today's price?Yep. You can secure your spot at today's price with a 30% deposit and pay the balance in 2 installment payments.
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Will I be picked up at the airport upon arrival?Yes. Airport transfers are included for all our tours! This service is also available if you decide to arrive a few days early, provided that you are staying at the same starting accommodation as the tour. Just let us know!
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What's included in our tours?Visa processing fees All taxes Tour airfare if applicable Airport transfers Accommodation Tour transportation Meals (as specified in tour's itinerary) Activities English-speaking tour leaders 24/7 on-tour support
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What's not included?Flights to and from Australia Travel insurance (not compulsory but we recommend it) Gratuities and any items explicitly not mentioned in the itinerary For Tailor-Made Tours, we can always book flights to and from Australia for you if you wish, but we always encourage our guests to book their own flights. See why in question below.
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Dietary requirementAfter you book, we will send you a quick form to complete where you can let us know about your dietary requirements. While we always try our best to cater for your need, please note this is not always possible, especially in remote areas where food choices can be limited.
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Are meals included on our tour?Yes. Many meals are included on our tours as specified in the tour itinerary. Generally, not all meals are included. This is because we want you to have flexibility to experience local cuisines and culture without any restrictions.
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Flights baggage allowanceStandard baggage allowance for all flights includes 20kg of checked baggage and 7kg for carry-on. Should you require additional allowance, please reach out to us.
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Do I need to have travel insurance?Travel insurance is not compulsory, but we recommend it.
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How can I access my money while overseas?There is no doubt that cash is king in Vietnam, especially among street vendors, local markets and restaurants. But relying solely on it can be risky. Instead, keep some cash for everyday purchases and leave the rest in a Travel Card. Read more about our money guide here.
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How much money should I bring?Accommodation, airfares, transportation, activities, a bunch of meals are all included, so you will just need money for a few extra meals, drinks, shopping and onward travel. Pocket money can vary depending on which country you are visiting. As of the year 2024, we recommend the following amount per person per day: Vietnam: $70 Cambodia: $50 Thailand: $80 Korea: $90 Singapore: $100 Japan: $100 To be honest, you will most likely have left-over funds, however, nothing is worse than running out of money in the middle of your trip. Please note this is general advice only as every traveler's circumstance varies.
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I've booked my tour! What's next?Great! Once your booking is confirmed, we will send you a quick form to fill out and a booking confirmation email. We'll also show you how to effectively prepare for your trip.
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What are the group sizes on our tours?While the number of maximum guests varies from tour to tour, our average head count is about 15 people per tour.
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Can I book a private tour for my friends and family?Yep. You can design your own tour here.
Can't find the answer to your question?
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